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Impactful Insights

From the category archives: Press

Industry

Impact 21 Adds Hanifin Loyalty to Create Best-in-Class Customer Engagement and Loyalty Practice

Combining Impact 21’s deep expertise in the petroleum and convenience channel with Hanifin Loyalty’s specialized customer engagement & loyalty capabilities results in leading-edge solutions and services for retailers and leading brands worldwide.

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Rethinking the Value of the Store

The list of retailers that are either closing stores or shuttering completely is long and getting longer by the day—Limited Stores, JC Penney, Macy’s, Radio Shack, Sears, Staples. Even after accounting for these plans there remains a “store bubble.” The wave of store closings is just getting started and will likely last for many years.  Not surprisingly, changing consumer behavior and the shift to e-commerce are noted as the main drivers of store closings. Retaile ...
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Hungry for Improvement in Your Foodservice Business? Part 2 of 2

Jerald Barrett takes us deeper into understanding foodservice assessments and how they can help improve your foodservice performance. What roles are most interested in foodservice assessments? Foodservice assessments include components that touch every area of the organization.  To excel in foodservice requires a comprehensive foodservice strategy.  That strategy includes:  Product and menu development  Concept and program design  Distribution a ...
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Hungry for Improvement in Your Foodservice Business? Part 1 of 2

Learn how C-Store foodservice is adapting to our changing culture.  Jerald Barrett, Principal Consultant with Impact 21, shares his insights on the evolving foodservice role within the convenience store channel. In what ways is the foodservice landscape is changing rapidly. How, and in what ways? Today’s consumer is more knowledgeable about food than ever before. This knowledge can come from exposure to foods from around the world, the countless cooking shows, or the ga ...
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Impact 21 CEO, Lesley Saitta - Top 5 Women in Convenience Honoree

We are so pleased to announce that our CEO, Lesley Saitta, has been voted one of the Top Women in Convenience.  Lesley has led and championed many efforts driving this industry forward and is so deserving of this award.  We could not be more proud of her!  Lesley has worked tirelessly over the years to bring new concepts and innovation forward in our channel.  She strives to educate leaders, companies and the industry overall, sharing her passion for learning and advanceme ...
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